Skip to content 
Start Date: March 27, 2025
At British IPTV Plus, customer satisfaction is our priority. We aim to provide a high-quality IPTV service, but we understand that issues can sometimes arise. For this reason, we have established this refund policy to ensure that requests are handled fairly and transparently.
This policy applies to all purchases made directly through our website https://britishiptv8k.com. By subscribing to a service or plan with us, you agree to the terms outlined below.
Refund Conditions
We offer refunds in the following cases:
▸ Technical Issues That Prevent Service Use
If our British IPTV service completely fails to function on your device and we cannot resolve the issue despite reasonable support, you are eligible for a full refund.
Refund Request Deadline
A refund can only be requested within 7 days of the purchase date. No requests will be processed after this period, regardless of the reason.
Mandatory Cooperation with Support
Before a refund can be processed, you must cooperate with our support team to attempt all possible solutions. Failure or insufficient cooperation may lead to the denial of the refund.
When Refunds Are Not Available
We do not offer refunds in the following cases:
- Internet or VPN issues on the user’s side
How to Request a Refund
Send an email to our support team with the following details:
- Full name and email address used for the purchase
- Order ID or transaction ID
- Clear description of the issue and steps you have already tried
📧 [email protected]
📝 Subject: Refund Request – [Order ID]
We will respond within 1 to 3 business days.
Refund Method
Approved refunds will be processed via the original payment method. Depending on your bank or payment provider, it may take 5 to 10 business days for the amount to be credited.
No Returns for Physical Products
Our IPTV services are provided digitally. There is no physical delivery and therefore no return of products is possible. This policy applies exclusively to digital services.
Cancel Subscription
You can cancel your subscription at any time. However, this does not automatically entitle you to a refund unless it meets the conditions outlined in this refund policy.
Changes to this Policy
British IPTV Plus reserves the right to modify this refund policy at any time. Changes will be published on this page. We advise you to regularly review this policy.